Refund Policy Page

Customer Complaints and Proof:

If you lose a product, you must tell us within 15 days and provide proof. If you don't have proof, we can't help you.

Resolution Process:

When you tell us about a damaged parcel, we'll work with you following international courier rules within 15 days after you let us know about the damage.

Maximum Compensation:

If we find your product was lost or damaged and you have proof, we can pay you a maximum of $100 per shipment according to Bangladesh International Courier rules.

Product Compensation:

If your product is lost or damaged and you didn't get insurance, we can only compensate for the product itself.

No Insurance Coverage:

If you didn't get insurance for your product, and you want full compensation for its value, we won't be able to provide that.

Import Shipment without Insurance:

If your imported shipment is lost or damaged without our insurance, you'll have to pay based on the Bangladesh customs declaration value. If you do have insurance, you'll need to pay the full declared value of your product.

Non-Delivery of Shipment:

Even if you tell us not to, you'll be responsible for all the costs related to shipping your parcel. This includes sending it back or keeping it in storage until we decide what to do with it. So, keep this in mind when sending parcels.