Frequently Asked Questions

JP Express offers international courier, air freight, sea freight, export logistics, import support and customs clearance assistance from Bangladesh. Whether you're sending a personal parcel or commercial cargo, we can help you find the right solution.

Service coverage depends on the current JP Express network and the selected service. We ship to destinations across Asia, the Middle East, Europe, North America, Oceania and Africa. Contact the team for the specific destination you need before booking.

Yes. We serve individuals sending personal parcels and documents, as well as businesses shipping commercial cargo, samples and export goods. Each customer type has tailored support options.

Start by requesting a quote with your shipment details, destination and required service. JP Express will guide you through documentation, pickup, packaging and shipment support to ensure your parcel reaches its destination.

Door-to-door delivery is available for selected services and destinations. Contact us with your origin and destination details to confirm availability for your shipment.

Courier is best for small, time-sensitive documents and parcels. Air freight is suitable for heavier commercial cargo that needs faster transit. Sea freight is the most cost-effective option for large, non-urgent shipments. We can help you choose based on your priorities.

Use the shipping calculator on our website or contact our team for a confirmed quote. Pricing depends on destination, weight, dimensions, service type and any additional handling requirements.

Key factors include origin, destination, chargeable weight (actual or volumetric), dimensions, service level, shipment type, fuel surcharges and any special handling or customs requirements.

Actual weight is the physical weight of your shipment. Volumetric weight is calculated from the dimensions (length × width × height) divided by a carrier-specific divisor. The higher of the two is used for billing.

No. Customs duties, import taxes and clearance fees are separate from shipping charges and depend on the destination country's regulations. We can guide you on what to expect.

Yes. We offer tailored pricing for regular shippers, exporters and corporate customers. Contact our business desk to discuss your requirements and volume.

Transit time varies by destination, service, customs processing and shipment characteristics. Express courier is typically faster, while sea freight takes longer. We provide shipment-specific estimates when you request a quote.

Yes, express courier service is available for time-sensitive documents and parcels to many destinations. Contact us to confirm express availability for your specific route.

Customs processing can sometimes add time to a shipment, especially if additional documents or inspections are required. We help prepare accurate documentation to minimize delays.

If a delay occurs, our team will notify you and explain the reason. We work with our partners to resolve issues and keep you updated on the shipment's progress.

You can book a shipment by requesting a quote on our website, contacting our team via phone or WhatsApp, or visiting our office. We'll confirm the service, pricing and pickup arrangements.

Pickup availability depends on the service and location. Contact JP Express to confirm pickup for your shipment. We offer pickup for many areas in Bangladesh.

Use a sturdy box, cushion fragile items, seal liquids securely and label clearly with full recipient details. Our team can provide packaging guidance for specific items.

Requirements vary by destination and shipment type. Typically you'll need sender and recipient details, a description of contents, and for commercial shipments, a commercial invoice and packing list. We'll guide you through the specifics.

Cancellation depends on the shipment's status and the service used. Contact us as soon as possible if you need to cancel. Charges may apply if the shipment has already been processed.

Use your tracking number on our Track Shipment page to see the latest status updates. If you need help, our customer support team can assist.

Your tracking number is provided when you book a shipment. It may be sent via email, SMS or WhatsApp. If you can't find it, contact us with your booking details.

Tracking updates depend on carrier scans and network connectivity. There may be gaps during transit or customs processing. If you're concerned, please contact our support team for a manual check.

"In Transit" means your shipment is moving through the international delivery network toward its destination. It may pass through multiple sorting facilities along the way.

Requirements depend on shipment type, destination, product and the customs process. Common documents include a commercial invoice, packing list and proof of origin. JP Express can help identify the information needed for your specific shipment.

Import duties and taxes are typically paid by the recipient or the importer of record, depending on the arrangement. We can advise on what to expect for your destination.

Yes, customs authorities may inspect shipments to verify contents and declarations. This is a normal part of international shipping and helps ensure regulatory compliance.

Yes, we provide customs clearance assistance for eligible shipments. Our team can help prepare documentation and coordinate with customs authorities.

Prohibited items typically include cash, weapons, explosives, illegal drugs and counterfeit goods. Restrictions vary by country, so always check the current requirements before preparing a shipment.

Food and agricultural products are often restricted due to biosecurity and customs regulations. Contact us before shipping to confirm whether your specific items are allowed for the destination.

Liquids, batteries and certain electronics are subject to special handling and restrictions. Lithium batteries, in particular, have strict rules. Please contact us for guidance before booking.

Contact our team with your product details and destination country. We'll advise on the current restrictions and any documentation required.

Please contact JP Express directly for current payment options. We accept various methods for both individual and business customers.

Yes, invoices are provided for all shipments. For business accounts, we can set up regular invoicing arrangements. Contact our accounts team for details.

Credit facilities may be available for approved business customers with regular shipping needs. Please contact our business desk to discuss your requirements.

Yes, we can arrange scheduled or recurring pickups for exporters and businesses with regular shipping volumes. Contact us to set up a pickup schedule.

Contact JP Express support immediately with your tracking number and shipment details. We will investigate the matter and guide you through the claims process.

Report the damage to us as soon as possible, ideally with photos of the packaging and contents. Keep all packaging materials as they may be needed for the claim. We will assist you with the next steps.

Submit your complaint or claim by contacting our customer support team via phone, email or WhatsApp. Provide your tracking number and details of the issue. We will acknowledge your claim and guide you through the process.

Evidence may include your tracking number, photos of damaged items or packaging, receipts, and a description of the issue. We will advise on the specific documentation needed for your claim.