Terms built around responsible shipping.

Effective date: 06 October 2026 · Please confirm the latest approved commercial and legal version with JP Express before relying on these terms for a specific shipment.

1. Using JP Express services

By requesting a quotation, booking a shipment, using our website or otherwise engaging JP Express for a service, you agree to comply with the applicable service requirements, quotation conditions, documentation rules and destination regulations.

2. Quotations and charges

Quotes may depend on origin, destination, service level, chargeable weight, dimensions, package characteristics, customs requirements, fuel or carrier surcharges and other shipment-specific factors. A quotation is subject to the information supplied by the customer and the applicable commercial terms.

3. Customer information and documents

Customers must provide complete and accurate sender, recipient, shipment, value and documentation information. Incorrect or incomplete information may result in delays, additional charges, return, rejection or customs action.

4. Shipment acceptance

JP Express may decline, hold or require additional review for a shipment where the goods, documents, destination, packaging, declared information or regulatory requirements do not meet applicable acceptance criteria.

5. Packaging and prohibited items

Customers are responsible for suitable packaging and for ensuring that the contents are lawful and eligible for transport. Restricted or prohibited items may be subject to carrier, customs, safety or destination-country rules.

6. Customs and regulatory compliance

International shipments may require customs declarations, permits, duties, taxes or other clearance procedures. The customer remains responsible for providing required information and cooperating with reasonable customs or compliance requests.

7. Delivery and transit times

Transit estimates are indicative unless a specific service commitment has been expressly confirmed in writing. Delays can arise from weather, customs, security checks, carrier capacity, incomplete documentation or other events outside reasonable operational control.

8. Tracking and communications

Tracking information is provided to help customers monitor shipment progress. Status information can be delayed or updated as a shipment moves through partner, carrier or customs networks.

9. Claims and liability

Claims, compensation and liability are governed by the applicable service terms, carrier conditions and any declared-value or insurance arrangement. Customers should retain shipment records and supporting evidence and submit claims through the approved support channel.

10. Website use

Website content is provided for general information. Customers must not misuse the website, attempt unauthorized access, interfere with its operation or submit unlawful, misleading or malicious content.

11. Changes to these terms

JP Express may update these terms when services, regulations or business processes change. The version published on this page should be checked before placing a new shipment.

12. Questions

For shipment-specific clarification, contact JP Express before booking rather than relying on a general summary.