Privacy Policy Effective date: 06 October 2026 · This website policy should be reconciled with JP Express's current approved privacy, retention and regulatory requirements before publication. 1. Information we may collect Depending on how you interact with JP Express, information may include your name, contact details, company details, shipment information, sender and recipient details, quotation information, payment or transaction references, support communications and information you choose to provide through forms. 2. Website and technical information We may receive basic technical information such as browser type, device information, approximate usage activity, referring pages and security or diagnostic logs when you use our website or digital services. 3. How we use information Respond to enquiries and quotation requests. Arrange, manage and support shipments and related services. Communicate shipment status, service updates and support information. Process or reconcile transactions where applicable. Improve website usability, service quality, security and operational performance. Meet legal, customs, regulatory and fraud-prevention obligations. 4. Sharing and service providers Information may need to be shared with delivery partners, carriers, customs or regulatory authorities, technology providers, payment providers or professional advisers where reasonably necessary to provide a requested service, meet legal obligations or protect legitimate business interests. 5. International processing Because international shipping can involve overseas carriers, destinations and service providers, relevant shipment information may be processed in countries outside Bangladesh where required to provide the service or meet regulatory requirements. 6. Retention We retain information for as long as reasonably necessary for the purpose for which it was collected, including operational, accounting, dispute-resolution, security and legal requirements. Specific retention periods may vary by record type. 7. Security JP Express should apply reasonable administrative, technical and organizational safeguards appropriate to the information handled. No internet transmission or storage system can be guaranteed to be completely secure. 8. Cookies and similar technologies The website may use cookies or similar technologies for essential functionality, preferences, analytics or performance. Browser settings may allow you to control some cookie behavior, although disabling essential technologies can affect website functionality. 9. Your choices and requests Depending on applicable law, you may be able to request access, correction, clarification or deletion of certain personal information, or ask questions about how your information is used. Identity verification may be required before fulfilling a request. 10. Children JP Express services are intended for customers able to enter into applicable service arrangements. We do not knowingly request unnecessary personal information from children. 11. Policy updates This policy may be updated when services, technology or legal requirements change. The latest published version should be reviewed periodically. 12. Contact For privacy questions or requests, contact JP Express through the official support channels listed on the Contact page. Contact Privacy Support