JP Express policy Privacy Policy We respect customer information and use it for legitimate business purposes such as enquiries, quotations, booking, shipment support and service communication. The published policy should define the categories of data collected, purpose, retention, security and customer rights. Customer responsibility Provide accurate information, follow applicable shipping instructions and contact JP Express when a shipment has special requirements. Need clarification? Policy questions should be confirmed with JP Express before a shipment is booked. Do not rely on a general summary where the current approved policy or destination requirement applies.Contact Support
JP Express policy Terms & Conditions Use of JP Express services is subject to the applicable service terms, shipment acceptance requirements, pricing/quote conditions, documentation requirements and destination regulations. Customers should review the approved terms before shipment. Customer responsibility Provide accurate information, follow applicable shipping instructions and contact JP Express when a shipment has special requirements. Need clarification? Policy questions should be confirmed with JP Express before a shipment is booked. Do not rely on a general summary where the current approved policy or destination requirement applies.Contact Support
JP Express policy Shipping Policies Shipping rules can vary by service, destination, shipment type and carrier/network requirements. Customers are responsible for providing accurate shipment information and following applicable packing and documentation requirements. Customer responsibility Provide accurate information, follow applicable shipping instructions and contact JP Express when a shipment has special requirements. Need clarification? Policy questions should be confirmed with JP Express before a shipment is booked. Do not rely on a general summary where the current approved policy or destination requirement applies.Contact Support
JP Express policy Refund Policy Refund eligibility depends on the service, transaction status and the approved commercial terms. A shipment-specific refund request should include the relevant booking, payment or quotation information. Customer responsibility Provide accurate information, follow applicable shipping instructions and contact JP Express when a shipment has special requirements. Need clarification? Policy questions should be confirmed with JP Express before a shipment is booked. Do not rely on a general summary where the current approved policy or destination requirement applies.Contact Support
JP Express policy Claims & Insurance Claims should be submitted through the approved support process with the shipment reference and relevant evidence. Any insurance or liability limits are governed by the applicable service terms. Customer responsibility Provide accurate information, follow applicable shipping instructions and contact JP Express when a shipment has special requirements. Need clarification? Policy questions should be confirmed with JP Express before a shipment is booked. Do not rely on a general summary where the current approved policy or destination requirement applies.Contact Support
JP Express policy Restricted & Prohibited Goods Some products may be restricted or prohibited because of carrier rules, customs requirements, safety regulations or destination law. Customers should confirm acceptance before sending unusual or regulated items. Customer responsibility Provide accurate information, follow applicable shipping instructions and contact JP Express when a shipment has special requirements. Need clarification? Policy questions should be confirmed with JP Express before a shipment is booked. Do not rely on a general summary where the current approved policy or destination requirement applies.Contact Support